Money and Pensions Service - How we can Help you
The Money and Pensions Service (MaPS) helps people make the most of their money and pensions. We offer impartial and free information and guidance on pensions and money issues. You can contact MaPS across a range of channels with any money and pension related question or issue that you may have.
We will not tell you what you need to do or what products you should choose, but we will help you think through the implications and, when necessary, talk you through how you can access regulated financial advice and stay safe in your financial dealings.
We operate under a number of brands. Our service will never contact you out of the blue, recommend any product and it is illegal to impersonate MaPS, Pension Wise, The Pensions Advisory Service or Money Advice Service. Our role is to offer a safe place to go with any money and pensions worries that you may have.
A summary of the three services that make up the Money and Pensions Service is outlined below along with details of online information.
The Service was set up by Government and is paid for by a statutory levy on the financial services industry, raised through the FCA. It’s statutory objectives are to enhance the knowledge and understanding of everyone making the most of their money.
- Free, impartial money guidance to help people make informed choices
- Advice and guides to help individuals improve their finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Debt & Borrowing | Homes & Mortgages | Budgeting & Saving | Work & Benefits | Pensions & Retirement | Family & Care | Cars & Travel | Insurance
Telephone Helpline: 0800 138 7777
Monday to Friday - 8am to 6pm
The Pensions Advisory Service
Pensions helpline: 0800 011 3797
The Pensions Advisory Service provides expert, free, independent and impartial guidance to members of UK pension schemes on pension and retirement saving issues.
In 2018-19 we provided personalised pensions guidance to 217,000 customers across a wide range of pension related issues and in particular to people facing particular difficulties or challenges – whether that be matters like thinking through the impact on pensions of a divorce or offering support making important decisions such as whether to transfer valuable pension benefits.
We offer our services through a range of channels; freephone telephone helplines, webchat, Digitally enabled virtual appointments, email, hardcopy mail and referral, outreach and a dedicated website. There is no question too small or too big!
Appointment booking line: 0800 138 3944
The remit of Pension Wise is to offer anyone over the age of 50 with a defined contribution (DC) pension a free appointment to talk through the options they have available to take their pensions savings, what things to think about and how to avoid falling victim to a pension scam.
Pension Wise appointments can be had either by phone or face to face through our network but people can also access information and check what type of pension arrangement they have online at www.pensionwise.gov.uk.
If you have a defined contribution (DC) workplace pension are aged 50 years or above you may find it helpful to book a Pension Wise appointment.
Useful Information and Guides
The Redundancy Handbook (Printed Guide and PDF)
Our websites also contain a number of other guides and tools that may be useful including;
Information on benefits and tax credits when you have lost your job:
Support if in debt:
Information on the impact of pensions and keeping your money safe: